Please choose your products carefully as Parties In Packages cannot accept returns or refunds should you change your mind after your order has been placed.
It is also important for all customers to double check the delivery address they provided as a refund cannot be given if incorrect or insufficient delivery information results in package being undeliverable and/or returned back to us.
Customers are also sent a detailed delivery email with tracking number and expected delivery day. If your package is late then you must contact Parties In Packages or the delivery company immediately so there is time for the matter to be corrected and package delivered in time for your party date. If you do not inform Parties In Packages in time which results in the package missing the party date then Parties In Packages will not be responsible for returns or refunds.
Claims for faulty stock must be reported to Parties In Packages within 2 work days of goods being received by customer. Once photo evidence has been provided to us by the customer, goods confirmed to have a manufacturing fault by the supplier will then be entitled to a refund by Parties In Packages.
If you have a query about possible returns please contact us via email and be sure to include your order number and your email address.